Got Questions? We've Got Answers
Frequently Asked Questions
Everything you need to know about creating your personalized storybook. Can't find what you're looking for? Contact us.
Ordering & PricingPhotos & PersonalizationBook Quality & FormatShipping & DeliveryTechnical & Support
Ordering & Pricing
How much does a personalized storybook cost?
How much does a personalized storybook cost?
We offer three options: A free preview (4 sample pages), a digital book for $10 (complete 30-page PDF), and a physical hardcover book for $40 (includes the digital version and free shipping).
Is the preview really free?
Is the preview really free?
Yes! You can create a free preview with 4 sample pages to see how your child looks in the story. No credit card required. You only pay if you decide to purchase the full book.
Can I order multiple copies of the same book?
Can I order multiple copies of the same book?
Yes! Once your book is created, you can order additional physical copies. Contact us at team@kairolabs.ai for bulk order pricing.
Photos & Personalization
What kind of photos work best?
What kind of photos work best?
Clear, well-lit photos where the face is clearly visible work best. Front-facing photos with good lighting produce the best results. Avoid blurry photos, sunglasses, or photos where the face is partially hidden.
How many photos do I need to upload?
How many photos do I need to upload?
You only need one clear photo of your child to get started. You can also add photos of family members or pets to include them in the story as supporting characters.
Can I include family members or pets in the story?
Can I include family members or pets in the story?
Absolutely! Many of our stories feature supporting characters like parents, grandparents, siblings, or even pets. You can upload photos of anyone you want to include in your child's adventure.
What stories are available?
What stories are available?
We currently offer beloved classic tales including Aladdin, Peter Pan, Jack and the Beanstalk, The Wizard of Oz, Alice in Wonderland, and The Frog Prince. More stories are being added regularly!
Book Quality & Format
What is the quality of the physical book?
What is the quality of the physical book?
Our physical books are premium hardcover with professional binding. They feature 30 full-color glossy pages printed on high-quality paper. These are keepsake-quality books designed to last for years.
What size is the book?
What size is the book?
Our hardcover books are 8" x 8" square format, perfect for storytime reading with children.
What format is the digital book?
What format is the digital book?
The digital book is delivered as a high-resolution PDF that you can read on any device (tablet, computer, phone) or print at home.
Shipping & Delivery
How long does shipping take?
How long does shipping take?
Digital books are delivered via email within 2 business days. Physical books ship in up to 14 business days.
Do you ship internationally?
Do you ship internationally?
Yes, we ship worldwide! Shipping is included in the price for US orders. International shipping costs may vary. Contact us for specific international shipping rates.
Can I track my order?
Can I track my order?
Yes! Once your book ships, you'll receive a tracking number via email so you can follow your package's journey.
Technical & Support
How are the images created?
How are the images created?
Our team seamlessly integrates your uploaded photos into beautifully illustrated storybook scenes. The result is a magical book where your child truly becomes the hero of the story.
What if I'm not happy with the preview?
What if I'm not happy with the preview?
If you're not satisfied with how the preview looks, you can try uploading different photos or contact our support team at team@kairolabs.ai for assistance. We want you to love your book!
Do you offer refunds?
Do you offer refunds?
If your physical book arrives damaged or defective, contact us within 14 days of delivery with photos and we’ll work with you on a replacement or refund. Digital books are final once generated, but we’ll always help if you have access issues.
How do I contact support?
How do I contact support?
You can reach our support team at team@kairolabs.ai or use the contact form on our website. We typically respond within 24 hours during business days.
💬
Still Have Questions?
Our team is here to help! Reach out and we'll get back to you within 24 hours.